Find answers to common questions about our products, orders, shipping, payment methods, returns, and refunds.
1. Shipping & Delivery
Where do you deliver?
We currently deliver orders to customers in Germany (DE) and Austria (AT).
How much does shipping cost?
We offer FREE Standard Shipping (€0.00) on all orders available for delivery to Germany and Austria.
There is no minimum order value required for free standard shipping.
What are your order processing and delivery times?
Our estimated processing and delivery times are:
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Order Processing Time: 1–2 business days (Monday to Friday, excluding applicable public holidays).
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Estimated Transit Time: 5–7 business days after dispatch.
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Estimated Total Delivery Time: Generally 6–9 business days from placing your order.
These are estimated delivery times and may be affected by carrier delays, public holidays, or other circumstances.
How can I track my shipment?
Where shipment tracking is available, tracking information may be provided after your order has been dispatched.
If you have questions about the status of your order, please contact support@fcdxs.shop and include your order number.
What should I do if my shipment is delayed or lost?
If your order has not arrived within the estimated delivery period or you believe your shipment has been lost, please contact us at support@fcdxs.shop.
We will review the available shipment information and, where appropriate, contact the delivery provider to investigate.
An appropriate resolution will be provided in accordance with your applicable consumer rights.
Will I need to pay customs duties or import charges?
No additional import-related charges will be collected from customers upon delivery to Germany or Austria.
WHITE & LLOYD LTD covers applicable import customs duties, import VAT, and customs clearance fees associated with these shipments.
Customers are required to pay only the final order amount confirmed during checkout.
2. Returns & Refunds
What is your return period?
Consumers in Germany and Austria generally have the right to withdraw from an eligible distance purchase within 14 calendar days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
For orders containing multiple items delivered separately, the withdrawal period generally begins when the last item is received.
For full details, please review our Return & Refund Policy.
How do I start a return?
Please contact our customer support team at support@fcdxs.shop.
To help us identify your order, please provide your order number, name, and details of the product you wish to return.
Our team will provide the applicable return address and shipping instructions.
You do not need our prior approval to exercise your statutory right of withdrawal. A clear withdrawal statement sent before the applicable deadline is sufficient.
Do I have to pay return shipping costs?
No.
For eligible returns from customers in Germany and Austria, including returns made within the statutory 14-day withdrawal period because you have changed your mind, return shipping costs are covered by WHITE & LLOYD LTD.
Please contact our customer support team for the merchant-paid return shipping arrangements.
We also cover necessary return shipping costs for defective, damaged, incorrect, or non-conforming goods in accordance with applicable consumer protection laws.
When will I receive my refund?
For a valid statutory withdrawal, we will reimburse the applicable payments without undue delay and no later than 14 days after being informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
Because orders are paid using Cash on Delivery (COD), we may need to request suitable payment details to arrange your refund.
We will provide the applicable refund instructions and will not charge additional fees solely for issuing an eligible refund.
What happens if my item arrives damaged, defective, or incorrect?
If your product arrives damaged, defective, or different from what you ordered, please contact support@fcdxs.shop as soon as reasonably possible.
Include your order number and a description of the issue.
Photographs may help us assess the problem more efficiently, but they are not an automatic condition for exercising your statutory consumer rights.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.
There is no additional 48-hour deadline imposed by us that limits your statutory rights.
3. Payment & Security
Which payment methods are accepted?
Our online store currently accepts Cash on Delivery (COD) only.
This means you place your order online and pay upon delivery according to the delivery provider's applicable payment procedures.
We do not currently offer credit card, debit card, PayPal, Klarna, Sofort, or bank transfer payments as online checkout options.
The payment method and final order amount will be displayed during checkout.
Do I need to pay online before my order is shipped?
No.
With Cash on Delivery, you are not required to make an advance online payment for your order.
Payment is collected upon delivery in accordance with the applicable delivery provider's procedures.
Will I be charged additional fees upon delivery?
You will not be charged additional import customs duties, import VAT, or customs clearance fees for orders delivered to Germany or Austria.
Our standard shipping is free.
The final amount payable for your order is displayed during checkout.
Are taxes included in the displayed price?
The applicable product price and final order amount are shown during checkout before you place your order.
Any applicable tax treatment is reflected in the order information in accordance with relevant legal requirements.
For orders delivered to Germany and Austria, applicable import duties, import VAT, and customs clearance fees are covered by us and are not charged separately to customers upon delivery.
4. Customer Support
How can I contact customer support?
If you have questions about products, orders, shipping, delivery, payment, returns, or refunds, please contact us.
Company: WHITE & LLOYD LTD
Company Registration Number: 09290835
Business Address:
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
Website: https://www.fcdxs.shop/
What information should I provide when contacting support?
For order-related questions, please include your order number and a description of your inquiry.
Our customer support team will make reasonable efforts to respond as promptly as possible.
For additional information, please review our Shipping & Delivery Policy, Return & Refund Policy, Payment Policy, and Terms of Service.