Last updated: September 28, 2026
This Privacy Policy describes how WHITE & LLOYD LTD ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit, use our services, make a purchase from fcdxs.shop (the "Site"), or otherwise communicate with us.
We respect your privacy and are committed to processing personal information responsibly and in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR) and relevant data protection laws applicable to customers in Germany and Austria.
1. Data Controller
The data controller responsible for the processing of personal information through the Site is:
WHITE & LLOYD LTD
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Website: fcdxs.shop
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
If you have questions about this Privacy Policy or the processing of your personal information, please contact us using the details above.
2. Personal Information We Collect
Depending on how you interact with our Site and services, we may collect the following categories of personal information:
A. Contact Information
This may include:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number
B. Order and Transaction Information
When you place an order, we may collect information such as:
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Products ordered
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Order number
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Order value
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Shipping method
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Delivery status
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Payment method
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Cash on Delivery (COD) information
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Returns, refunds, cancellations, and customer service history
Where Cash on Delivery is available, we may process information necessary to arrange delivery and collect payment through the relevant delivery or logistics provider.
C. Account Information
If customer accounts are available on our Site, we may process information associated with your account, including login details, account preferences, and order history.
D. Technical and Usage Information
When you visit our Site, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Language settings
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Approximate location derived from technical information
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Pages viewed
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Referring website
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Date and time of access
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Interactions with our Site
E. Customer Support Information
If you contact us, we may collect the information contained in your communication, including your name, email address, telephone number, order details, and the content of your request.
3. How We Collect Personal Information
We may collect personal information:
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Directly from you when you place an order, contact us, or otherwise provide information
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Automatically when you access or use our Site
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Through cookies and similar technologies
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From service providers that assist us in operating our online store
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From payment, delivery, logistics, fraud-prevention, analytics, or other service providers where applicable
4. How We Use Personal Information
We may use personal information for purposes including:
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Processing and managing orders
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Arranging shipping and delivery
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Providing Cash on Delivery services
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Communicating about orders and deliveries
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Processing cancellations, returns, and refunds
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Providing customer support
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Maintaining and improving our Site
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Detecting and preventing fraud, abuse, and security incidents
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Maintaining appropriate business and transaction records
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Complying with applicable legal, tax, accounting, and regulatory requirements
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Establishing, exercising, or defending legal claims
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Providing marketing communications where permitted by applicable law
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Measuring and improving the effectiveness and performance of our services and advertising where legally permitted
We do not use personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by law.
5. Legal Bases for Processing
Where the GDPR applies, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, these legal bases may include:
Performance of a Contract
We process information where necessary to enter into or perform a contract with you, including to:
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Process your order
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Arrange delivery
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Provide customer service
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Process returns and refunds
Legal Obligations
We may process information where necessary to comply with legal obligations, including tax, accounting, consumer protection, and regulatory requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
Such interests may include:
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Protecting our Site and business against fraud
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Maintaining the security of our services
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Improving our services
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Managing customer relationships
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Establishing or defending legal claims
Consent
Where required by law, we may rely on your consent, particularly for certain cookies, advertising technologies, or marketing communications.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) where available.
To fulfill a COD order, we may need to share information such as your name, shipping address, telephone number, order value, and delivery details with delivery, courier, logistics, or fulfillment providers.
These providers may process your information as necessary to deliver your order and collect the applicable payment.
We only share information reasonably necessary for these purposes.
7. Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce platform that enables us to offer products and services through our Site.
When you use our Site, Shopify may process certain personal information in connection with hosting, checkout, security, store functionality, analytics, and related e-commerce services.
Shopify's processing of personal information is subject to its own applicable privacy terms and policies.
8. Cookies and Similar Technologies
Our Site may use cookies, pixels, tags, local storage, and similar technologies to operate the Site and understand how it is used.
These technologies may be used for purposes including:
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Essential website functionality
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Shopping cart functionality
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Checkout functionality
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Security
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Remembering preferences
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Analytics and performance measurement
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Advertising and marketing, where permitted
Where required by applicable law, non-essential cookies or similar technologies will be used only after obtaining the appropriate consent.
You may be able to manage your preferences through our cookie consent interface and your browser settings.
Disabling certain cookies may affect some Site functionality.
9. Advertising and Analytics
We may use analytics and advertising services to understand how customers interact with our Site and, where permitted, to measure or improve advertising.
Depending on the services enabled on our Site, these providers may process technical information such as device identifiers, IP addresses, browser information, Site interactions, and cookie identifiers.
Where required under applicable law, advertising or analytics technologies requiring consent will not be activated until appropriate consent has been obtained.
You may withdraw or modify applicable consent through the available cookie preference tools.
10. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
Recipients may include:
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Shopify and e-commerce technology providers
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Delivery and logistics providers
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Fulfillment providers
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Payment service providers, where applicable
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IT and hosting providers
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Customer service providers
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Analytics providers
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Advertising and marketing providers, where permitted
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Professional advisers, including accountants, auditors, and legal advisers
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Government authorities or regulators where disclosure is legally required
We do not disclose personal information to third parties except where there is an appropriate purpose and legal basis for doing so.
11. International Data Transfers
Some of our service providers may process personal information outside Germany, Austria, the European Economic Area (EEA), or the United Kingdom.
Where personal information protected by the GDPR is transferred internationally, appropriate safeguards will be used where required by applicable law.
Depending on the circumstances, these safeguards may include an applicable adequacy decision, approved contractual safeguards such as Standard Contractual Clauses, or another legally recognized transfer mechanism.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
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Fulfill orders
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Provide customer service
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Maintain transaction and accounting records
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Handle returns, refunds, and disputes
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Comply with tax, accounting, and other legal obligations
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Prevent fraud and abuse
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Establish, exercise, or defend legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer required, we will delete, anonymize, or otherwise appropriately dispose of it, subject to applicable law.
13. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can guarantee absolute security.
Customers should also take appropriate measures to protect their account credentials and personal information.
14. Your Rights Under the GDPR
If the GDPR applies to the processing of your personal information, you may have rights including:
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Right of access – You may request information about the personal data we process about you.
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Right to rectification – You may request correction of inaccurate or incomplete personal information.
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Right to erasure – You may request deletion of your personal information in certain circumstances.
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Right to restriction – You may request restriction of processing in certain circumstances.
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Right to data portability – You may request certain personal information in a structured, commonly used, machine-readable format where applicable.
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Right to object – You may object to certain processing based on legitimate interests and to processing for direct marketing purposes.
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Right to withdraw consent – Where processing is based on consent, you may withdraw that consent at any time.
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Right to lodge a complaint – You may have the right to lodge a complaint with an applicable data protection supervisory authority.
These rights may be subject to conditions, exceptions, and limitations under applicable law.
15. Exercising Your Privacy Rights
To exercise an applicable privacy right, please contact us at:
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
Please provide sufficient information for us to understand and process your request.
We may need to verify your identity before completing certain requests in order to protect your personal information against unauthorized access or disclosure.
We will respond within the time period required by applicable law.
16. Direct Marketing
Where permitted by law, we may send marketing communications regarding our products or services.
Where consent is required, we will send such communications only where the necessary consent has been obtained.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us at support@fcdxs.shop.
Withdrawal from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations and delivery information.
17. Children's Privacy
Our Site and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where parental or guardian authorization is legally required.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@fcdxs.shop.
18. Third-Party Websites and Services
Our Site may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices of independent third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.
When we make changes, we will update the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
20. Complaints
If you have concerns about how we process your personal information, please contact us first at support@fcdxs.shop so that we can review and address your concerns.
Where applicable, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country of residence or another competent supervisory authority.
21. Contact Us
For questions, privacy requests, complaints, or other inquiries regarding this Privacy Policy or our processing of personal information, please contact:
WHITE & LLOYD LTD
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Website: fcdxs.shop
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747