Last updated: October 13, 2026
This Payment Policy explains the payment methods, payment procedures, and related conditions for purchases made through fcdxs.shop, operated by WHITE & LLOYD LTD.
We aim to provide customers in Germany and Austria with clear and transparent information about payment requirements before they place an order.
1. Accepted Payment Method
We currently accept the following payment method:
Cash on Delivery (COD)
Cash on Delivery allows customers to pay for their orders upon delivery rather than making an advance online payment.
COD is currently the only payment method offered through our online store.
We do not currently offer online credit card payments, debit card payments, PayPal, or bank transfers as checkout payment options.
The payment method available for your order will be displayed during checkout.
2. How Cash on Delivery Works
When placing an order through fcdxs.shop:
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Select the product or products you wish to purchase.
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Proceed to checkout.
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Enter your delivery and contact information.
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Review the order details and total payable amount.
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Complete your order using Cash on Delivery.
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Pay the amount due when your order is delivered, following the delivery provider's applicable payment procedures.
The delivery provider's accepted payment instruments and collection procedures may vary. Please follow the payment instructions provided for your shipment.
3. Payment Amount
The total amount payable for your order will be displayed during checkout before you complete your purchase.
For Cash on Delivery orders, customers are required to pay the final order amount confirmed during checkout.
We do not add undisclosed mandatory payment or delivery charges after an order has been placed.
If you have questions about the amount payable, please contact our customer support team before completing your purchase.
4. Shipping Costs
We currently offer free standard shipping to Germany and Austria.
Standard Shipping Cost: €0.00
There is no minimum order value required for free standard shipping.
For information about order processing, delivery estimates, and shipping arrangements, please review our Shipping & Delivery Policy.
5. Customs Duties, Import VAT, and Clearance Fees
For orders delivered to Germany and Austria, WHITE & LLOYD LTD covers applicable import customs duties, import VAT, and customs clearance fees associated with the shipment.
Customers are not required to pay additional import duties, import VAT, or customs clearance charges upon delivery.
For Cash on Delivery orders, the amount payable upon delivery is the final order amount confirmed during checkout.
If a delivery provider unexpectedly requests an additional import-related payment, please contact us at support@fcdxs.shop so that we can investigate and arrange an appropriate resolution.
6. Currency and Pricing
Product prices and the applicable order total are displayed on our website and during checkout.
The currency applicable to your order will be shown before you complete your purchase.
Customers should review the final order amount carefully before placing an order.
7. Order Confirmation
After an order is successfully placed, order confirmation information may be sent using the contact details provided during checkout.
Please ensure that your name, email address, telephone number, and delivery address are accurate.
If you notice an error in your order details, please contact us as soon as possible:
Email: support@fcdxs.shop
We will make reasonable efforts to assist before the order is dispatched.
8. Payment Upon Delivery
For Cash on Delivery orders, payment is collected when the goods are delivered in accordance with the delivery provider's procedures.
Please ensure that someone is reasonably available to receive the shipment and complete the required payment.
If delivery or payment cannot be completed, the delivery provider may attempt redelivery, provide collection instructions, or return the shipment according to its procedures.
If you experience a payment-related delivery issue, please contact our customer support team.
9. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible:
Email: support@fcdxs.shop
We will make reasonable efforts to process cancellation requests before shipment.
If an order has already been dispatched, applicable statutory withdrawal rights may still be exercised.
Please refer to our Return & Refund Policy for further information.
10. Refunds for Cash on Delivery Orders
If a refund is due under our Return & Refund Policy or applicable consumer protection law, we will arrange reimbursement in accordance with the applicable requirements.
Because Cash on Delivery payments are collected upon delivery, we may need to request suitable payment details to issue the refund.
We will contact you to arrange an appropriate refund method.
Any alternative refund method will be arranged in accordance with applicable law and, where required, with your agreement.
We do not charge additional fees solely for issuing an eligible refund.
For withdrawal-related refunds, the applicable refund deadlines and conditions are explained in our Return & Refund Policy.
11. Payment Questions and Disputes
If you believe there is an error concerning your order amount, payment collection, or refund, please contact us.
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
Please include your order number and a description of the issue.
We will review the information available and assist with an appropriate resolution.
Nothing in this policy limits your mandatory consumer rights.
12. Consumer Rights
This Payment Policy does not exclude, restrict, or otherwise affect any mandatory rights available to consumers under applicable law.
Where applicable consumer protection law provides greater rights than those described in this policy, the mandatory legal requirements will apply.
13. Contact Information
This online store is operated by:
WHITE & LLOYD LTD
Business Address:
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Website: https://www.fcdxs.shop/
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
For payment-related inquiries, please contact our customer support team and include your order number where applicable.