Last updated: September 28, 2026
This Shipping & Delivery Policy explains the shipping and delivery arrangements for orders placed through fcdxs.shop, operated by WHITE & LLOYD LTD.
We aim to provide customers with clear information regarding order processing, shipping costs, estimated delivery times, Cash on Delivery (COD), and delivery issues.
1. Shipping Destinations
We currently offer delivery to:
-
Germany
-
Austria
Delivery availability may depend on the destination, product, order details, and services available through our delivery partners.
The delivery options available for your specific order will be displayed during checkout.
2. Shipping Cost
We offer FREE Standard Shipping on all orders available for delivery to Germany and Austria.
Standard Shipping Cost: €0.00
There is no minimum order value required to qualify for free standard shipping.
Customers are not charged additional standard delivery fees.
Any optional delivery service, if offered, and its applicable charges will be clearly displayed before the customer completes the purchase.
All mandatory shipping-related charges will be disclosed before checkout is completed.
3. Order Processing Time
Orders are generally processed within 1–2 business days after they have been successfully placed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next applicable business day.
Processing time is separate from shipping and delivery time.
4. Estimated Delivery Time
After your order has been processed and dispatched, estimated standard delivery is generally:
Germany: 5–7 business days after dispatch
Austria: 5–7 business days after dispatch
Combined with our normal processing time, the estimated total time from placing an order to delivery is generally approximately:
6–9 business days
These delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Unless otherwise agreed with you, we will comply with applicable mandatory legal requirements concerning the maximum period for delivery.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) where available.
If Cash on Delivery is selected or provided for your order, payment will generally be collected when the order is delivered.
Please ensure that:
-
Your full name is correct
-
Your shipping address is complete and accurate
-
Your postal code is correct
-
Your telephone number is valid
-
Someone is reasonably available to receive the shipment when required
The exact Cash on Delivery procedure may depend on the delivery provider responsible for your shipment.
6. Order Confirmation
After successfully placing an order, you may receive an order confirmation using the contact information provided during checkout.
Please carefully review your order information.
If you notice an error in your shipping address or contact information, please contact us as soon as possible at:
We will make reasonable efforts to correct the information before dispatch. However, changes may no longer be possible once the order has entered the shipping process.
7. Order Tracking
Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched.
Please allow reasonable time for the carrier's tracking system to update after shipment information has been created.
Tracking availability may vary depending on the delivery provider and destination.
If you have questions regarding the status of your order, please contact:
Please include your order number so that we can assist you more efficiently.
8. Delivery Address
Orders will be delivered to the shipping address provided during checkout.
Customers are responsible for providing complete and accurate delivery information.
Please carefully check your:
-
Recipient name
-
Street address
-
House or apartment number
-
City
-
Postal code
-
Country
-
Telephone number
If you discover an error after placing your order, contact us immediately at support@fcdxs.shop.
9. Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping information provided is materially incorrect or incomplete, the shipment may be delayed or returned.
If this occurs, please contact us so that we can determine the appropriate next steps.
Where possible, we will attempt to assist with correcting delivery information before the shipment is completed or returned.
10. Failed Delivery Attempts
The delivery provider may make one or more delivery attempts depending on its procedures.
If delivery cannot be completed, the carrier may:
-
Attempt delivery again
-
Contact you using the information provided with the order
-
Hold the package temporarily at an appropriate collection location
-
Return the shipment to the sender
The exact procedure depends on the delivery provider.
For Cash on Delivery orders, please ensure that someone is reasonably available to receive the shipment and complete payment where required.
11. Delivery Delays
Although most orders are expected to arrive within the estimated delivery period, delays may occasionally occur due to circumstances such as:
-
Severe weather
-
Public holidays
-
Transportation disruptions
-
High seasonal shipping volumes
-
Carrier delays
-
Incorrect or incomplete delivery information
-
Customs or regulatory procedures where applicable
-
Events outside our reasonable control
If your order has not arrived within the expected delivery period, please contact us at support@fcdxs.shop.
We will review the available shipment information and assist you with the delivery issue.
Nothing in this policy limits any mandatory consumer rights you may have in relation to delayed delivery.
12. Delivery Within the Legally Applicable Period
Where no different delivery time has been specifically agreed, goods will be delivered without undue delay and within the period required by applicable consumer protection law.
If we fail to deliver within an agreed delivery period or other legally applicable period, you may have the right to request delivery within an additional reasonable period.
If delivery is still not completed within that additional period, you may have the right to terminate the contract in accordance with applicable law.
Where delivery by a particular date was expressly agreed as essential, different statutory rights may apply.
13. Lost or Missing Packages
If tracking information indicates a delivery problem or your package has not arrived within the expected timeframe, please contact:
Please provide:
-
Your full name
-
Order number
-
Shipping address
-
Any available tracking information
We will review the matter and, where appropriate, contact the relevant delivery provider.
Your statutory rights regarding non-delivery remain unaffected.
14. Damaged Packages
Please inspect your order after delivery.
If your product arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number, a description of the problem, and, where possible, photographs showing the damage.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
15. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us at:
Please include your order number and details of the product received.
We will review the issue and provide appropriate instructions.
Customers will not be required to bear return shipping costs resulting from an error attributable to us, subject to applicable law.
16. Risk of Loss or Damage
Where applicable consumer protection law provides otherwise, those mandatory provisions will apply.
For consumer orders delivered through a carrier selected or arranged by us, responsibility for loss or damage generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.
If your package is lost or damaged before delivery, please contact us so that we can investigate and provide the appropriate remedy.
17. Customs, Duties, and Import Charges
For orders delivered to Germany and Austria, WHITE & LLOYD LTD is responsible for all applicable import customs duties, import VAT, and customs clearance fees associated with the shipment.
Customers will not be required to pay additional import duties, import VAT, or customs clearance charges upon delivery.
Any applicable import-related charges are covered by us and will not be collected separately from the customer.
For orders placed using Cash on Delivery (COD), customers are required to pay only the final order amount confirmed during checkout. No additional import-related fees will be charged upon delivery.
We aim to ensure that customers receive clear and transparent information about the total amount payable before completing their purchase.
If an unexpected import-related charge is requested by a carrier or customs representative, please contact us at support@fcdxs.shop before making the payment so that we can investigate and arrange an appropriate resolution.
18. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to process your request before the order is dispatched.
Once an order has been dispatched, it may no longer be possible to modify or cancel the shipment.
This does not affect any statutory right of withdrawal or other mandatory consumer rights that may apply after delivery.
Please refer to our Return & Refund Policy for additional information.
19. Returns
Shipping and delivery matters relating to returned products are governed by our Return & Refund Policy.
If you wish to return an eligible product, please contact us before sending the item so that we can provide the applicable return instructions.
Email: support@fcdxs.shop
20. Customer Responsibilities
To help ensure successful delivery, customers should:
-
Provide accurate shipping information
-
Provide a valid telephone number and email address
-
Check the order confirmation for errors
-
Monitor available tracking information
-
Be reasonably available for delivery where required
-
Follow reasonable instructions provided by the delivery carrier
Please contact us promptly if you become aware of a problem with your order or delivery information.
21. Customer Support
If you have questions about processing, shipping, tracking, delivery, Cash on Delivery, damaged packages, or missing orders, please contact our customer support team.
Please include your order number whenever possible so that we can identify your order efficiently.
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
22. Contact Information
This online store is operated by:
WHITE & LLOYD LTD
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Website: fcdxs.shop
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
For shipping and delivery inquiries, please contact support@fcdxs.shop and include your order number where applicable.