Last updated: September 28, 2026
These Terms of Service ("Terms") govern your access to and use of fcdxs.shop (the "Site") and any purchases made through the Site.
The Site is operated by:
WHITE & LLOYD LTD
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
By accessing the Site or placing an order, you agree to these Terms, subject always to any mandatory consumer rights that apply to you.
1. About Our Online Store
WHITE & LLOYD LTD operates fcdxs.shop and offers products for sale to customers through the Site.
Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
These Terms apply to visitors, customers, and other users of the Site.
2. Eligibility
By placing an order through our Site, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have appropriate authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on the Site are accurate and up to date.
However, colors and appearance may vary depending on your device, display settings, lighting, and other technical factors.
Minor variations that do not affect the essential characteristics or functionality of a product may occur.
Nothing in these Terms limits your statutory rights if goods are defective, damaged, incorrectly described, or otherwise do not conform to the contract.
4. Prices
Product prices are displayed on the relevant product pages and during checkout.
The total price applicable to your order will be shown before you submit your order.
Where required by applicable law, prices displayed to consumers include applicable taxes.
We may change prices from time to time. A price change will not affect an order that has already been accepted by us unless required by law or agreed with you.
5. Shipping Costs
We currently offer free standard shipping on all orders available for delivery to Germany and Austria.
Standard Shipping Cost: €0.00
There is no minimum order value required for free standard shipping.
For orders delivered to Germany and Austria, WHITE & LLOYD LTD covers applicable import customs duties, import VAT, and customs clearance fees associated with the shipment.
Customers are not required to pay additional import-related charges upon delivery.
For more information about shipping destinations, processing times, delivery estimates, and shipping conditions, please review our Shipping & Delivery Policy.
6. Payment
Our online store currently accepts Cash on Delivery (COD) as its only payment method.
Customers pay for their orders upon delivery according to the applicable delivery provider's payment procedures.
The final order amount payable will be displayed during checkout before the customer completes the purchase.
For orders delivered to Germany and Austria, customers are required to pay only the final order amount confirmed during checkout. No additional import customs duties, import VAT, or customs clearance fees will be collected from customers upon delivery.
The delivery provider's accepted payment instruments and collection procedures may vary.
For more information, please review our Payment Policy.
7. Orders
When placing an order, you are responsible for providing complete and accurate information, including:
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Full name
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Delivery address
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Postal code
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Telephone number
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Email address
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Any other information reasonably required to process and deliver your order
Please review your information carefully before submitting your order.
After an order is submitted, you may receive an order confirmation or other communication acknowledging the order.
Where required by applicable law, we will provide the relevant contractual information or confirmation on a durable medium.
8. Order Acceptance
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:
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The product is unavailable
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There is an obvious pricing or product information error
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We cannot deliver to the provided address
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We reasonably suspect fraud or unauthorized activity
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The order violates applicable law
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The customer has provided materially incorrect information that prevents fulfillment
Where an order is cancelled by us, we will inform you where reasonably possible.
If payment has already been collected for an order that we cancel, any amount due to you will be refunded in accordance with applicable law.
9. Shipping and Delivery
Orders are delivered to the shipping address provided during checkout.
Estimated processing and delivery times, where applicable, are provided in our Shipping Policy or during the ordering process.
Delivery estimates are estimates unless a specific binding delivery date has been expressly agreed.
We will make reasonable efforts to deliver orders within the stated timeframe.
If delivery is materially delayed, please contact us at:
Your statutory rights regarding delayed or failed delivery remain unaffected.
10. Cash on Delivery and Failed Delivery
For Cash on Delivery orders, please ensure that the delivery information provided is accurate and that someone is reasonably available to receive the shipment where required.
If delivery cannot be completed because of incorrect information or repeated unsuccessful delivery attempts, the shipment may be returned to us.
If this happens, please contact our customer support team for assistance.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.
11. Right of Withdrawal
Consumers in Germany and Austria generally have a statutory right to withdraw from qualifying distance contracts within 14 days without giving a reason, subject to applicable legal exceptions.
For purchases of goods, the withdrawal period generally begins when you or a third party designated by you, other than the carrier, receives the goods.
If multiple goods from a single order are delivered separately, different rules regarding the beginning of the withdrawal period may apply.
To exercise your right of withdrawal, you must communicate your decision to us through a clear statement before the applicable withdrawal period expires.
You may contact us at:
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
Please refer to our Return & Refund Policy for further information regarding withdrawal, returns, return costs, and refunds.
Nothing in these Terms limits any mandatory statutory right of withdrawal available to you.
12. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.
Where you validly exercise a statutory right of withdrawal, any refund due will be handled within the legally applicable timeframe and subject to the applicable statutory conditions.
For Cash on Delivery orders, we may request appropriate refund payment information because the original payment was not made electronically.
Please contact support@fcdxs.shop before returning an item so that we can provide the appropriate return instructions.
13. Defective, Damaged, or Non-Conforming Goods
If a product you receive is defective, damaged, incorrect, or does not conform to the contract, please contact us at:
Please provide your order information and a description of the issue. Where useful, we may request photographs or other information necessary to assess the issue.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, refund, or another remedy required by law.
These Terms do not exclude or restrict statutory rights relating to defective or non-conforming goods.
14. Statutory Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or waive mandatory consumer rights that cannot legally be excluded.
Customers in Germany and Austria may have statutory rights concerning:
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Product conformity
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Defective goods
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Delivery
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Withdrawal from distance contracts
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Refunds
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Unfair contractual terms
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Other consumer protection matters
Where these Terms conflict with mandatory consumer protection law applicable to you, the mandatory legal provisions will prevail.
15. Product Availability
All orders are subject to product availability.
We may change, discontinue, or update products offered through the Site at any time.
If a product becomes unavailable after you submit an order, we may contact you regarding the order or cancel the affected item.
If payment has already been received for an unavailable item, the applicable amount will be refunded where required.
16. Promotions and Discounts
From time to time, we may offer promotions, discounts, or special offers.
Additional conditions may apply to such promotions.
Where applicable, promotional conditions will be communicated clearly together with the offer.
Promotional offers may be subject to availability and applicable legal requirements.
17. Accuracy of Information
We make reasonable efforts to maintain accurate information on the Site.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other information.
Where legally permitted, we may correct genuine errors or inaccuracies.
We will not use this provision to remove or reduce mandatory consumer rights.
18. Acceptable Use
You may not use the Site:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To transmit malicious code, viruses, or other harmful technology
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To interfere with the security or operation of the Site
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To attempt unauthorized access to the Site or related systems
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To infringe the rights of other persons
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To provide deliberately false or misleading information for fraudulent purposes
We may take reasonable measures to protect the Site and our customers from misuse, fraud, and security threats.
19. Intellectual Property
Unless otherwise stated, the Site and its content, including text, graphics, layout, design elements, and other materials owned by us are protected by applicable intellectual property laws.
You may use the Site for personal and lawful purposes.
Nothing in these Terms grants you ownership of intellectual property belonging to WHITE & LLOYD LTD or any applicable third party.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
20. Third-Party Services and Links
Our Site may use or contain links to third-party services, websites, applications, or platforms.
These third parties may have their own terms and privacy policies.
We are not responsible for the independent practices of third-party websites or services that are outside our control.
You should review the applicable terms and policies before using third-party services.
21. Shopify
Our store is hosted on Shopify.
Certain Site functionality, checkout features, technical services, and related e-commerce functionality may therefore be provided using Shopify services.
Your use of certain Shopify-related functionality may also be subject to applicable Shopify terms and privacy practices.
22. Privacy and Personal Information
Our collection and processing of personal information is described in our Privacy Policy.
When placing an order, you agree to provide information necessary to process and deliver your purchase.
We process personal information in accordance with applicable data protection laws.
Please review our Privacy Policy for further information.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
In particular, nothing in these Terms limits mandatory rights or remedies available to consumers under applicable consumer protection law.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control.
Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.
24. Force Majeure
We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control, to the extent permitted by applicable law.
Such circumstances may include severe weather, natural disasters, transportation disruptions, strikes, governmental measures, widespread telecommunications failures, or other comparable events beyond reasonable control.
This section does not limit any mandatory rights relating to delivery, cancellation, reimbursement, or other consumer remedies.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The current version will be published on the Site together with the applicable "Last updated" date.
Changes will not retroactively remove mandatory rights relating to orders already placed.
26. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.
27. Governing Law and Consumer Protection
These Terms and contracts entered into through the Site are governed by applicable law.
Nothing in these Terms deprives consumers residing in Germany or Austria of mandatory protections available to them under the law that applies to their consumer contract.
Where applicable law provides consumers with protections that cannot be contractually excluded, those protections will remain fully applicable.
28. Complaints and Customer Support
If you have a complaint or question regarding an order, product, delivery, return, refund, or these Terms, please contact us at:
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
Please provide your order number where applicable so that we can identify and address your request efficiently.
29. Contact Information
Questions regarding these Terms of Service should be directed to:
WHITE & LLOYD LTD
THE COTTAGE, BULL HILL
LEATHERHEAD, ENGLAND
KT22 7BH
United Kingdom
Company Registration Number: 09290835
Website: fcdxs.shop
Email: support@fcdxs.shop
Telephone: +44 20 8191 7747
These contact details may also be used for customer service inquiries relating to orders, delivery, returns, refunds, and other matters concerning purchases made through our Site.